Returns

BoatLiftandDock.com is committed to excellent products and customer service. We understand that, at times, a product may not meet your needs. We will do our best to make things right. The policies below apply to items purchased on our website or by phone.

Customers may use a BoatLiftandDock-provided return label (the label cost will be deducted from the refund) or ship the item back with their preferred carrier at their own expense.

Restocking Fee: All approved returns for refund may be subject to a restocking fee of up to 20%. No restocking fee applies when we shipped the wrong item or the product does not match the BoatLiftandDock.com listing.

INDIVIDUAL RETURN POLICIES

• 30-Day Return Policy — Refund or replacement within 30 days of delivery.
• 15-Day Return Policy — Refund or replacement within 15 days of delivery (applies only to select items; see product page).
• 14-Day Limited Return Policy — Refund or replacement within 14 days of delivery (see Electronic Parts section below).
• Replacement-Only Policy — Replacement only within 30 days of delivery.
• Final Sale / Non-Returnable — Not eligible for refund or replacement. Some products may be covered by the manufacturer’s warranty; contact the manufacturer for assistance. If your item arrives damaged or defective, replacement requests can be honored per our Defective Merchandise policy.

RETURN PROCESSING

Refunds are issued after the product is received, inspected, and authorized. Processing times vary by item type; please allow 5–30 days. You will receive an update once your return has been processed. Refunds are typically issued to the original payment method. If requested, we can issue store credit for future purchases. Freight, duties, and brokerage fees are non-refundable. If your order qualified for free or discounted outbound shipping, our actual outbound shipping cost will be deducted from refunds on buyer’s-remorse/selection returns.

REPLACEMENT PROCESSING

Once your return is processed, replacements generally ship within 3–10 business days. If a product is discontinued or out of stock, we will issue a refund. Replacements are for the same item only; exchanges for different products are not permitted unless approved by management. We do not cross-ship. Returns must be received, inspected, and approved before a replacement is shipped.

RESTOCKING FEE DETAILS

• Return authorization must be obtained within the applicable policy window above.
• Returned items must be clean and in original packaging/condition with all parts, hardware, manuals, and protective materials.
• Authorized returns must be shipped within 10 days of approval.
• No restocking fee applies if we shipped the wrong item or the listing on BoatLiftandDock.com was inaccurate.

OVERALL RETURN GUIDELINES

Returns received in any of the following conditions are not eligible and may be refused:

• Unauthorized returns (returns without an RMA).
• Non-defective items that are opened, used, installed, or tampered with.
• Custom or special-order items.
• Items made to a specific size and/or color. If accepted, all canopies are subject to a 25% restocking fee because they are made-to-order.
• Items listed as “Open Box,” “Clearance,” or “Display.”
• Items with missing/damaged/altered serial labels, UPCs, model/part/warranty labels.
• Weathered or discolored items.
• Items missing components or showing misuse.
• Items returned after the applicable return window.
• Electronic parts that have been installed, removed from sealed packaging, or show any signs of electrical use.
• Any product for which a mail-in rebate has been submitted.
• Any product that appears tampered with, customized, or altered in any way (including assembly).
• Items that are not the same product originally purchased from BoatLiftandDock.com.

BoatLiftandDock.com does not charge restocking fees for returns of defective products. If we shipped the wrong item, the listing was inaccurate, or we made a shipping error, there is no restocking fee and no charge for a return label—provided the item is returned within the policy window.

IMPORTANT NOTICE ON ELECTRONIC PARTS — LIMITED 14-DAY RETURN POLICY

• Refund or replacement within 14 days of delivery.
• Approved returns must be shipped back within 10 days of approval.
• We do not cross-ship; returns must be received, inspected, and approved before shipment of a replacement.
• Electronic/electrical components (e.g., solenoids, switches, motors, controllers) have stricter limits.
• Returns may be denied if any signs of installation, tampering, or use are present—even briefly.
• All electronic parts must remain in original, sealed, unopened packaging to qualify.
• Please verify diagnosis and compatibility prior to purchase.
• We reserve the right to deny refunds for items suspected to have been used for testing/diagnosis.

FREIGHT / LTL DELIVERIES (Large Items)

• Inspect at delivery: Count pieces and inspect packaging. Note any damage, shortage, or wear on the Bill of Lading (BOL) before signing. Avoid using “subject to inspection.”
• Photographs required: Take clear photos of the damage, packaging, and the signed BOL notation. Report to us within 48 hours.
• Concealed damage: Keep all packaging and report within 48 hours of delivery; claim windows vary by carrier.
• If severe damage: You may refuse delivery—ensure the driver notes the damage on the BOL. For minor damage, accept with notation.
• Freight returns: Items must be re-crated/re-packaged to freight standards. We can arrange LTL pickup upon request. For buyer’s-remorse freight returns, the **actual round-trip freight charges** will be deducted from the refund.

DEFECTIVE MERCHANDISE

We will return, replace, or exchange defective merchandise. Proof of defect and/or a return for inspection may be required. If confirmed defective, a refund, credit, replacement, or upgrade will be offered, including reimbursement of return shipping when we provide the label. Items must be returned in the condition received. We cannot reimburse or replace items that have been dismantled or altered.

REFUSING DELIVERY

Refused shipments are treated as standard returns and are subject to the applicable return policy conditions.

RETURN SHIPPING & PACKAGING

To return a product, you must obtain an RMA number within the applicable return window. Clearly mark the RMA on the box. Package items according to your carrier’s requirements. BoatLiftandDock.com is not responsible for products lost or damaged in transit when the shipping label was not provided by us. If we provide a return label, the cost will be deducted from the refund unless the return is due to our error.

If you supply your own return shipping, packages must be prepaid. No CODs accepted. The customer is responsible for all return shipping charges.

• Returns Address
• BoatLiftandDock.com
• Attn: Returns
• 595 11th Street
• Plainwell, MI 49080

Information required for a return:

• Order number
• Purchaser’s name
• Phone number
• Items being returned
• Reason for return (photos may be requested)

FILL OUT RETURN FORM HERE. After submission, you will receive an email confirmation—please print and include it with your return.

This policy was last updated on 08/22/2025.