Frequently Asked Questions

 

 


Contacting BoatLiftandDock.com

If you need to contact BoatLiftandDock.com regarding a purchase, return, warranty, or change in order please collect the following information before contacting us.

  • Order Number
  • RMA Number
  • Customer ID
  • E-Mail Address
  • Billing Address
  • Item #/Part# or detailed description of each product in question.

BoatLiftandDock.com
1657 12th Street
Martin, MI 49070

Toll Free: (866) 942-6349
Fax: (866) 942-6349
Email: info@boatliftanddock.com

Please Note: In interest of your safety, BoatLiftandDock.com asks that you do not include credit card numbers in your emails. For the quickest service please when contacting us include your name, order number, and the product you are contacting us about.



Payment

BoatLiftandDock.com accepts the following forms of payment;

  • MasterCard
  • Visa
  • Discover
  • American Express
  • Pre-paid company check, Personal Check, Cashier’s Check, Money Order. (Check payments require bank clearing before shipping)


Transaction Security

BoatLiftandDock.com uses the highest level of security available on the internet, called Secure Socket Layer (SSL) technology. All sent information is encrypted and ensures that the information maintains its integrity thought out the transmission.



Order Status / Tracking

You will receive order status from BoatLiftandDock.com via e-mail information that you provided during the checkout process. Tracking number for your purchase will be email to you once your order has shipped. You can also login to your account at BoatLiftandDock.com to view your recent orders and the status of them.



Change or Adjusting Order

Most times orders cannot be changed or adjusted once the order has been processed which generally takes one to two business days. If you have made a error during your order and you need to make changes to your order contact BoatLiftandDock.com immediately following your order.



Returning purchase to BoatLiftandDock.com

If you need to return your purchase to BoatLiftandDock.com please see our return policy.



What is BoatLiftandDock.com shipping policy?

For more information regarding BoatLiftandDock.com shipping policy please see our shipping policy.



Obtain another copy of my purchase invoice

After each purchase from BoatLiftandDock.com you will receive a purchase invoice that will be sent to your email address that you have provided. If you lost or never received a invoice for your purchase, you may log into your account at BoatLiftandDock.com and “View Your Order / Billing History”. From there you may print another copy of the invoice by selecting the order number associated with your purchase.



How to reset your password

If you forgot your password, to request a new ONE TIME use only password via e-mail, please go to the account login tab located at the top right corner of BoatLiftandDock.com home page. From that you’re you may enter your e-mail address under the “Forgot Your Password” topic, and then click the 'Request a New Password' button. You will shortly receive a temporary password that will be sent to your registered email address. You will then have to immediately change this password under the “Account & Contact” tab again after you login with it the one time password you are provided. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password and then change your password once you have logged into your account.



Change my email information

To change your email or personal information log into your account LINK. You may change your email information and contact information under the “Account & Contact” info tab. If you have placed an order and have included the incorrect email address please contact BoatLiftandDock.com so we may send shipping updates to you regarding your order.



Combining orders to save on shipping?

If your order has not been processed by BoatLiftandDock.com you may contact us and we may be able cancel your two orders and you can then place a single order for all the items you would like to purchase. We cannot cancel your order once it has processed. Please note some products BoatLiftandDock.com sells ship from different locations and it is not possible to combine all orders due to product shipping origins.



Missing item in order

Before contacting BoatLiftandDock.com please verify that you have received each package per tracking number. Some products ship from different locations. It is possible that orders will be received separately and some may be received earlier than others. If you have received each package and are still missing an item please contact customer service at 1-866-942-6349



One Day / Two Day Shipping

When a customer selects One Day or Two day shipping boatlifanddock.com will to their best ability process and ships your order the same day. However, not all items listed on our website are available immediately, so by selecting One Day or Two Day shipping does not necessarily indicate that you will receive your purchase in one or two days. None of the items listed on BoatLiftandDock.com are shipped on weekends regardless of shipping method. Boatlifanddock.com may use either air or ground service to get your items to you within a reasonable time frame.



Out of Stock Items

At BoatLiftandDock.com we go to great lengths to make sure every product on our site is available. However sometimes we are unable to fill an order due to unanticipated demand for a particular product. If you order a product that is out of stock we will contact you right away and issue you a refund. The refund process typically starts as soon as you are contacted and takes 5-10 business days to get credited back to your account.

Great Products For Your Waterfront

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1657 12th Street - Martin, MI 49070

Phone: 866-942-6349 | Fax: 866-942-6349

E-Mail: info@boatliftanddock.com