About BoatLiftandDock.com Shipping
BoatLiftandDock.com offers multiple shipping methods and can ship product worldwide.
To assist you in reading our Shipping Policy, we have provided answers to the following frequently-asked questions:
Who do you use for shipping?
BoatLiftandDock.com goal is to offer you the fastest and lowest-cost shipping method available. We use several shipping carriers including FedEx, UPS, USPS and common carrier for over-sized items. BoatLiftandDock.com automatically selects the lowest priced carrier when you submit your order so that you receive the best possible price. Carrier is also determined by product size, weight and shipping location.
How long do products take to ship?
In-stock products shipping to the continental 48 states will ship out typically within 48 hours from time of order. Exceptions to this policy are large consumer products, international orders, custom-made products, over-sized products, and products that must be crated and sent out LTL Freight. For more information on freight shipments please see freight shipping described below. Payment complications can also cause shipping delays and include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.
Can I track my order?
Once you have placed an order with BoatLiftandDock.com you will receive an email when the product has been processed and is ready to ship. This processing depending on the product can take from 1 business day and for some products up to 8 business days. Following order processing and packaging you will receive another email stating that your order has shipped, included with this email will be tracking information. If your order has shipped and you have not received an email, please contact us.
My FedEx / UPS tracking number are not working. What should I do?
FedEx/UPS numbers may go unused if we discover that several items can be packaged together safely. Also, packages are sometimes separated from the rest of their orders and are not scanned by FedEx/UPS right away. In either case, please wait a day or two for all items in your order arrive. If they don't arrive, give us a call and we'll be happy to help you initiate the lost package process with FedEx/UPS.
How do I contact FedEx?
Phone: 1-800-GO-FEDEX (1-800-463-3339)
How do I contact UPS
Phone: 1-800-PICK-UPS (1-800-742-5877)
Why has my order been shipped in multiple packages when it could have fit in one box?
Some products sold by BoatLiftandDock.com are shipped directly from the manufacturer which requires us to ship items separately. Products also offered by BoatliftandDock.com are warehoused in many different locations making combined shipping for some products impossible.
What is freight?
Freight is a shipping method that is used on items/orders that are very heavy and/or very large. Freight orders usually come on large trucks and deliver to commercial locations or for an additional fee they also deliver to residential locations. Freight companies will only try to deliver once. If you miss the first delivery attempt you will be charged for a second delivery attempt, therefore you must make sure that someone is there to inspect and sign for every freight shipped order.
Most freight companies will only bring your product purchase to the end of the truck; you will beresponsible for moving all of your items from the truck. Please note that most items shipped via freight carrier are very heavy, and/or large and you must be careful when moving them. We, nor the freight company, assume any responsibility to injuries or product damage that may occur when you are moving your items.
When and How Will I receive an item that requires Freight Shipping?
Once we have received your order for a freight item, it takes 4-8 business days to process the order and prepare for the shipment. It sometimes may take longer depending on manufacturer’s production times. Please be patient with this process, as we need to register your shipment with the freight company and our warehouse needs to pack your items properly to protect them during the transit. After the order is picked up by the freight company, we will email you tracking information (PRO number) so you may follow your shipment by entering your tracking number on the freight carrier’s website.
When the shipment has arrived to its final destination terminal, (closest terminal to your delivery location) the freight company will call you to set up a delivery appointment. It is important that you provide us the best day-time phone number to reach you to avoid storage charges (refer to Other Extra Charges for details). As the freight company delivers multiple orders on each day, they are only able to decide on a specific date but not able to narrow down the time window.
Typical transit times of shipments in the 48 states can vary between 1-6 business days depending on location. Transit times for Canadian orders can vary between 3-14 business days. All other transit times (International, Alaska, Hawaii) can vary from 6-30 business days.
Does Someone Need To Be Home when the Boat Lift or Dock is Delivered?
Yes, normal delivery hours for Freight Item Shipping are from 8 a.m. to 5 p.m. someone must be available to unload and sign for the product. Delivery personnel will NOT unpack or setup the item for you.
**Please read topic: What if my freight shipment is damaged upon arrival.
How is a Boat Lift or Dock Shipped?
Boat lifts ship common carrier and are delivered banded to a heat treated wooden pallet with steel banding. Snips or shears are needed to cutthe banding of the pallet (scissors or knife will not work). Most lifts and dock systems can be unloaded by 2 people fairly easily off the back of a trailer. Other bands that hold bundles together can also be cut to lighten the lift even further.
**Depending on delivery location and product order some products that require freight shipping may include packaging fees due to the need of a protected crate for transit. Packaging fees for crated items can range from $50 to $300. Most international freight shipments require protected crate packaging.
What if My Freight Shipment Is Damaged upon arrival?
The following are the steps required for damage recovery to be successful.
Please inspect your item upon delivery in presence of the delivery team, at least in general. Freight drivers are professionals; however, they have a lot of stops to make and sometimes appear to be in a hurry. The driver is not required to wait for you to unpack everything for a full inspection, unless there is noticeable damage on the outside packaging. If you have any problems with a driver, notify us immediately. You will find his employee identification number at the bottom of your delivery receipt.
In the event your shipment is damaged in transit, we advise you to note damages on the freight bill (bill of landing) and if possible take photos of the damage on delivery. If the damages are unacceptable to you may after noting the damages refuse delivery. It is imperative that the equipment is inspected at the time of delivery and noted on the freight bill. Whenever signing for freight, always write “SUBJECT TO INSPECTION”. You then can be covered, even if damages are later (within 3 days) found inside the boxes.
- Note on the freight bill any obvious damage at the time of delivery (i.e. box corners crushed, tears, rips, slices, marks etc.), be specific.
- As the recipient, you may spend as much time necessary to uncrate or remove packaging, to ensure the product is in an acceptable condition. If you suspect internal damage, open immediately.
- If there is a possibility of minor repairs or “cosmetic” damages, Customer Service can assist with ordering replacement parts and initiating your freight claim.
- Even if no damage is suspected, open the carton(s) within 24 hours and make a thorough inspection. After noting any freight damage on the bill of lading, call BoatLiftandDock.com customer service to notify us of a damaged shipment. We will ask you to fax us a copy of the bill of lading that notes the freight damage and any photos you may have.
- Please keep your original packaging for 30 days, and the item will need to be wrapped and packaged properly in case of replacements. All damage claims sent to our returns and replacement departments must be accompanied by a picture of the damage in case the freight carrier would like to inspect the damaged merchandise after delivery.
Bear in mind that you are signing a legal document when you are signing the freight delivery receipt under the statement "received in good condition except as noted." BoatLiftandDock.com accepts no financial burden caused by failure to follow these guidelines. We will gladly assist in replacing damaged goods in a timely manner. By following these guidelines, we hope to keep our shipping problems to a minimum and can continue to offer you consistent, quality service.
Shipping Common Carrier to Residence vs. Business?
Products that are shipped by freight carrier to a home or residential address are charged an addition fee. Residential delivery fees range from $60.00-$100.00. NOTE: The residential delivery fee only covers the shipping to a residential address. During your checkout process you are able to select whether your shipment is going to a commercial or residential address and this fee will automatically will be included if necessary. This fee does not include inside delivery or any other special shipping request. Freight carriers will charge extra for all requests other than having the product in the truck at the address the customer has specified.
Why has the Freight Carrier Added Extra Fees to my Shipment?
To avoid a residential delivery charge, you can choose to have your order shipped to a commercial address when the order is placed. A commercial address must be a business with a fork truck or loading dock. Trucking terminal pickups are also possible; please contact us with any questions in regards to freight shipments.
Storage Fee - If the freight company is not able to reach the recipient within 72 hours after their first phone call, or if the freight company has to hold the item, the recipient will be subject to storage fee. The charge may be different area by area, and most of the time it is $10-$20 per day.
Redelivery Charge - Redelivery charge applies when no one is on site to receive the product for first appointed delivery attempt. If the freight company needs to make another delivery attempt, there will be a redelivery charge that is usually within the range ofIf the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply. If the carrier attempts delivery with no acknowledgement from the recipient, the goods will be resigned to a new address or returned to the manufacturer. A second return shipping charge will be added to your bill. Please contact Customer Service in the event of redelivery or reassignment.
Special Delivery Charge - For some rural routes that are hardly reachable by trucks, extra charge applies for delivery. Exact amount of the charge varies and our customer service will contact you as soon as requested by the carrier.
Accessorial Charge - Accessorial charge applies to remote and special areas, varying from $100 - $200. Please contact us prior to the purchase for details. Our customer service will also contact you for the accessorial charges once requested by the carrier.
Canceled Orders - If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of round trip shipping and handling charges, plus any applicable restocking and repair fees. The only exception is for damaged equipment refused at the time of delivery. Any custom order may be canceled only before it enters the production period at the manufacturer.
Do You Ship to Canada?
Yes, we love Canada! Canadian orders usually ship through the postal service if size and weight permit. Larger products ship FedEx and over-sized products like boat lifts and docks ship common carrier.
Do You Ship Internationally?
Yes, we are able to ship most products to just about anywhere in the world. Please contact us so that we may be able to determine whether we are able to offer products to your location. We can setup a customize quote for any products that we offer to your location. Items that require freight shipping can take from between 2-6 business days for BoatLiftandDock.com to provide a shipping quote.
International orders are subject to import taxes, duties, and customs taxes, of which are applied once your shipment reaches the country of destination. BoatLiftandDock.com cannot quote or predict what your particular charges of countries outside of the U.S. Please contact your local customs office for more information regarding your country’s custom policies.
FedEx local country affiliates will charge the recipient all applicable duty taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Recipient of the package is responsible for all taxes, duties and customs fees.
In the event that a recipient refuses or returns shipments in which BoatLiftandDock.com incurs additional shipping fees the fees will be assessed on customers return credit. BoatLiftandDock.com will not falsify invoices or suppress tariff codes on country-of origin information.
In the event that recipient refuses to pay the total of all applicable import taxes, customs taxes, and duties upon delivery and any future attempts to collect fees in an unsatisfactory matter, BoatLiftandDock.com reserves the right to charge customer %100 of any fees thereafter imposed.
Do I Need A Broker? (International Orders)
A broker is needed for any international shipping. BoatLiftandDock.com can put you in contact with a brokerage agent to aid you in international shipments.
Do I Need A Broker? (Canadian Orders)
For all Canadian shipments, BoatLiftandDock.com can provide broker service. Broker fees for Canadian shipments range from $50 to $100.
Will This Shipping Policy Change?
We reserve the right to change this shipping policy at any time. Any changes will be posted here and will be effective immediately upon posting.
This policy was last updated on 02/01/2010.